GreenSpring Computer warrants this product to be free from defects in workmanship and materials under normal use and service and in its original, unmodified condition, for a period of one year from the time of purchase. If the product is found to be defective within the terms of this warranty, GreenSpring Computer's sole responsibility shall be to repair, or at GreenSpring Computer's sole option to replace, the defective product. The product must be returned by the original customer, insured, and shipped prepaid to GreenSpring Computers. All replaced products become the sole property of GreenSpring Computers.
GreenSprig Computer's warranty of and liability for defective products is limited to that set forth herein. GreenSpring Computers disclaims and excludes all other product warranties and product liability, expressed or implied, including but not liited to any implied warranties of merchandisability or fitness for a particular purpose or use, liability for negligence in manufacture or shipment of product, liability for injury to persons or property, or for any incidental or consequential damages.
GreenSpring's products are not authorized for use as critical components in life support devices or systems without the express written approval of the president of GreenSpring Computer, Inc.
Before returning a product for repair, verify as well as possible that the suspected unit is at fault. Then call the Customer Srvice Department for a RETURN MATERIAL AUTHORIZATION (RMA) number. Carefully package the unit, in the original shipping carton if this is available, and ship prepaid and insured with the RMA number clearly written on the outside of the package. Include a return address and telephone number of a technical contact. For out-of-warranty repairs, a purchase order for repair charges must accompany the return. GreenSpring Computers will not be responsible for damages due to improper packaging of returned items. For service on GreenSpring Products not purchased directly from GreenSpring Computers will not be responsible for damages due to improper packaging of returned items. For service on GreenSpring Products not purchased directly from GreenSpring Computers contact your reseller. Products returned to GreenSpring Computers for repair by other than the original customer will be treated as out-of-warranty.
Out of warranty repairs will be billed on a material and labor basis. The current minimum repair charge is $100. Customer approval will be obtained before repairing any item if the repair charges will exceed one half of the quantity one list price for that unit. Return transportation and insurance will be billed as part of the repair and is in addition to the minimum charge.
Customer Service Department
GreenSpring Computers
1204 O'Brien Drive
Menlo Park, CA 94025
(415)327-1200
(415)327-3808 fax